IT Help Desk

ProducePay is transforming the fresh produce industry by giving more power to farmers through a transparent marketplace, flexible financing, and better market insights. At the intersection of Technology, Finance, and Agriculture, Produce Pay's product is as fascinating as it is challenging. We are committed to building a better supply chain for fresh produce, one that places trust at the center of every transaction. We think that food is the essence of life, and that how we grow our food is linked to many of today's challenges (health, climate, water, and more).

We are looking for a competent Help Desk Technician to provide IT Help Desk support to internal users seeking technical assistance with their computer systems. You will answer queries on basic technical issues. Must have strong IT technical knowledge and be able to communicate effectively to understand the problem and explain solutions.

This role involves driving the resolution of technically challenging and diverse IT issues in the workplace; as such it requires a generalist's mindset and not only an eagerness to learn, but also an ability to deploy broad expertise around laptop computers, networking, WiFi, conference room communications, and Google Meet.

This is an onsite job and you must be able to come to our Downtown Los Angeles office at least twice a week.

Responsibilities:

• The ideal candidate will be responsible, detail-oriented and can assume responsibility for hardware and software throughout the organization, including employee desktops/laptops, basic network troubleshooting, peripherals, and asset management
• Manage the IT helpdesk requests ensuring problems are resolved in a timely manner
• Document, track and record devices in the Asset Management System
• Perform Add/ Remove changes for employee onboarding and offboarding
• Instruct end-users in the appropriate use of equipment and/or software relating to various workflows
• Set up web conferencing equipment in rooms and for events
• Create and update internal documentation of systems and processes for IT referencing

Requirements

• Good communication skills, including the ability to communicate with technical and non-technical staff, both verbally and in written responses
• Spanish Bilingual skills required
• Experience setting up web conferences in the office and for events
• Knowledge of Microsoft Office Suite and Google Workspace
• Experience with Hardware Configuration (desktops, laptops, peripherals)\
• Experience with Email and Calendar Systems (Google apps, Outlook)
• Some network knowledge (TCP/IP, VPN, routing)