Customer Success Manager - EMEA (Germany)

[Language Specific: German]

We’re just starting to establish our EMEA presence, and we’re looking for a motivated Customer Success Manager who will also be excited to be involved in building the foundations for our EMEA business and culture. We're building a team with Customer Success Managers who will take ownership of the account lifecycle and distinguish Vanta as best-in-class in a burgeoning competitive landscape.

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta’s success over the last year was exponential (check out our Series B announcement) and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. You will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. Additionally, you’ll have an integral impact on building out the processes and workflows at one of Vanta’s newest sections within the Customer Experience organization.

If this sounds like you, and you’re excited to be a part of our founding team in EMEA, we'd love to hear from you.

What you’ll do as a founding Customer Success Manager for the DACH region at Vanta:

• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
• Become a product expert on Vanta and how our platform can be used to improve security through our core Trust Management platform and security solutions for IT Compliance, Advanced Security, Multinational Security, Privacy and Trust Management. These include the most demanding compliance and privacy frameworks, including SOC2, ISO27001, PCI DSS, HIPAA, FedRAMP, GDPR and more.
• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to adoption, renewals, expansion, and advocacy.
• Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.
• Champion new best practices and workflows to help both customers and fellow CSMs achieve more in their day with Vanta products and solutions.
• Work cross-functionally to resolve customer business issues and work toward mutual goals.

How to be successful in this role:

• Have 3-5 years of experience in Customer Success, Account Executive, or Account Management at a SaaS company
• Ability to commute to our Dublin office in a hybrid setting (about 3 days a week)
• Previous experience handling renewals and expansion preferred
• Possess clear and thoughtful communication skills, with strong critical thinking ability
• Be highly empathetic to customers, with a proven track record of long-term customer retention
• Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
• Have entrepreneurial spirit, initiative and autonomy so you can make a huge contribution to the EMEA landing team What you can expect as a Vanta'n:
• Industry-Competitive Salary and Equity
• 100% covered Medical, Dental, and Vision Benefits with Dependents Coverage
• Paid maternity leave, and 4 weeks of paternity leave for fathers
• Health & Wellness Stipend
• Remote Workspace Stipend
• Internet and Cellphone Stipend
• Commuter benefits, including Bike to Work Scheme and Tax Commuter Ticket Scheme
• Pension matching
• 10 Company Paid Holidays
• 25 days of PTO per year
• Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About VantaWe started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent. #LI-Onsite #LI-Hybrid