Technical Customer Success Representative - Remote

Do you love knowing that your work has meaning? Do you enjoy having a positive impact on the lives of others? Do you want to work in a culture that is mission-driven? Are you the type of person who can build relationships to create wins across the board? Do you love setting the bar high and testing your limits every day? Do you thrive in a startup environment and enjoy taking on multiple tasks/responsibilities? Do you thrive with autonomy and work amazingly well on a collaborative team? Can you make a difference? If so, read on...

The Technical Customer Success Account Representative to manage day-to-day needs and be the direct link between the company and its existing and potential customers. We are seeking a goal-driven, task and process-oriented professional with experience handling customer communications and product life cycles. The Customer Success Account Representative must be self-directed, motivated and an outstanding collaborator working within a team. The purpose of the Customer Success Account Representative position is to be customer-facing and perform the processes, technical tasks, and service and success functions to ensure that the Kaizenovate product is meeting and/or exceeding the needs of our customers. This role will be responsible for low code (drag and drop) development and troubleshooting of customer builds using our technology stack. Experience with drag and drop environments is preferred, but not required as extensive training and support will be provided (a great opportunity to learn and grow your skillset!). Exceptional organizational skills, adaptability, and resourcefulness are a must. The Customer Success Account Representative will provide specific information to potential and current customers regarding the services and products offered by the company. They will communicate across a variety of platforms/channels (Phone, Email, Text, Slack, Microsoft Teams, etc.), provide troubleshooting information, report, and analyze customers' information and needs, issue billing details and open and close customer accounts.

Specific to your role, we're looking for individuals who have…

Minimum education: Bachelor’s Degree or equivalent experience
2+ years experience as a CSM managing Enterprise/Key Accounts - You’ve successfully built relationships, minimized risk, and grown your portfolio over time
A track record of Quota-Crushing success - You thrive on making your customers so wildly successful that additional purchases are a no-brainer
Drive & Ambition - As a growing startup, we are looking for team members who want to grow with us
A customer-first mentality and enthusiasm for your craft
Representing the voice of the customer to provide input into every core product, marketing and sales process
Experience setting up or configuring drag and drop software platforms per customers’ requirements and troubleshoot technical issues raised by customers (preferred but not required)
Working with customers to capture and define requirements
CRM experience (ideally with Hubspot)
Excellent and accurate verbal and written communication skills both internally and externally must be part of the applicant’s DNA
Must be proficient in Excel, Word, PowerPoint, have innate technological skills, and proficient in Internet functions, searching, and applications
Good organizational skills, ability to multitask, and deliver on deadlines
Project management expertise
Exceptional customer service skills

Preferred Qualifications (though not required):

Experience with a drag and drop environment to develop remarkable products for customers [training on our system will be provided]
Software and/or Coding background
Leading and planning drag and drop technical software implementation processes
Organizing and leading implementation activities
Knowledge of APIs and experience of software integration
Ability to diagnose application issues and to decide what can be done with a drag and drop framework
Intuitive about how an idea can be turned to an actual working application using drag and drop visual environment
Familiarity with pre-built templates, drag-and-drop visual interface, entity builder
Productivity and performance focus
Problem-solving skills and solution-oriented attitude
Proactivity in automating processes as much as possible
Curious and a continuous hunger for learning and staying up to date with the latest solutions on the market
Analytical mind
Creativity and open-minded spirit

Reports to: Director of Research and Innovation

Location: Position is currently remote, however future environmental conditions may dictate in-person meetings. Kaizenovate team members are spread throughout the MidAtlantic Region, with a headquarters in the Washington DC region.

Salary: 45k – 65k, depending on experience

About Us

Kaizenovate is a rapidly growing startup leveraging a unique blend of personalities with a wide range of perspectives. All team members are willing to contribute anywhere there is a need, regardless of area of responsibility. Being a mostly remote team, we look for team members that are self-motivated, open-minded, and looking to make a difference on this journey. This formula has helped make us the most connected and remote company any of us have ever experienced.

We’re a tight-knit group, doing amazing things, with:

A tenacious desire and work ethic to create a massive positive impact.
A passion for learning.
A willingness to question.
A genuine curiosity to understand customers and best translate their needs into great experiences.

Learn more about us at kaizenovate.com

Or take the plunge and submit your application at the link below:
https://careers.hireology.com/kaizenovate/570901/description