Support Analyst
(1+ years exp)myKaarma
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Hiring contact
Shunali MozaThe Role
About Us:
=========
myKaarma is an ensemble of people that endeavor to streamline and make the customer experience of Automotive Dealerships totally frictionless and touchless. We believe in the science of evolution, but challenging the status quo is part of our DNA.
myKaarma is a young software company with offices in Long Beach (CA, USA), Toronto (ON, Canada), and Noida (UP, India), whose software is used by automotive dealerships in USA and Canada for communications, payments, scheduling, video, pickup and delivery, and mobile service to enhance the service experience for vehicle owners.
If you have a passion for helping others and a love of tech, we would love to talk with you about joining the myKaarma Operations Team!
At myKaarma, we are changing the automotive retail industry one interaction at a time. Our Operations Team is made up of smart and effective individuals with a Zappos-like relentless focus on customer satisfaction. We keep things calibrated for a touch of sarcasm and a lot of laughter. We envision and create solutions that drive better people-based systems. As a member of the team, you'll interact with customers, system engineers, business specialists, and much more. You'll help us in building processes and enhance new systems and products to delight our users.
Responsibilities:
Provide over-the-top, outstanding customer service.
Help build, support, and set the direction and strategy of our Operations Team.
Assist users with queries and troubleshooting.
Engage closely with our product and engineering teams to help determine the best technical implementation methods for products.
Understand user needs and provide feedback on our systems.
Manage multiple tech tools for tracking tasks, tickets, escalations (such as Slack, Zendesk, JIRA, Insightly, etc)
Requirements:
Resourceful
Curious
Relentless about helping the team and customers
Tenacious
Excellent critical thinking skills
Learns technology quickly
Pleasant phone presence
Self-driven & highly motivated
-Candidate must have excellent communication skills in English
Preferred Qualifications:
Bachelor's Degree (commitment, dedication, & poise will be considered even if no degree)
Knowledge of Zendesk, Insightly, JIRA, etc. encouraged
Knowledge of SQL or querying languages
Previous experience in the automotive or technology industries
Our team is made up of equal parts intelligence, hunger, and thoughtful individuals, we are focused on success. It is our goal to find individuals, develop them, and make them even more valuable than when they arrived. This is a start-up environment so we wear many hats and life with our team there is always a chance to do or learn something new. It is our intention to be the leader in automotive software solutions and have fun doing it.
Product:
myKaarma is a cloud-based software suite that allows car dealerships to provide the type of customer satisfaction that consumers expect. We pull dealerships into the 21st Century by enabling a digital point of sale, mobile payments, and two-way communication.
As a leader in our industry, we're pioneering a space called Customer Interaction Management (CIM). This is the belief that the key to building and maintaining a great retail business is focusing on the experience that the customer has while they are actually at the store.