Jobs at Zoro US

• Lead the Order Lifecycle: Manage the full order lifecycle, including creation, tracking, modifications, cancellations, and returns, ensuring operational reliability and customer satisfaction.
• Develop Customer and Agent Tools: Design self-service features and microservices-based tools that enable customers and customer service agents to perform actions such as order modifications, refunds, and replacements efficiently.

• Lead the team that manages new item additions and maintenance processes while driving continuous improvement.
• Own strategy around end-to-end NPI processes, including collection, normalization, ingestion, quality review, and strategic prioritization to ensure accurate, high-quality product content.

• Own complex full-stak initiatives across cart, checkout, and order confirmation, from technical design through production measurement.
• Build intuitive, accessible, and performant customer experiences using TypeScript and React, Vue, or a comparable modern web framework.

• Strategy & Roadmap

Establish and maintain a unified product strategy and roadmap across Cloud Platform and Software Delivery Platform, grounded in the needs of your internal engineering customers.
Translate platform capabilities into a coherent, self-service SDLC experience that reduces friction from local development through production deployment.
Define how platform investment connects to measurable engineering outcomes — developer velocity, deployment frequency, reliability, and adoption.

• Build and maintain production APIs, backend services, libraries, operational data stores, and data-processing applications.
• Participate in system design, design reviews, and technical tradeoff discussions.

• Embrace an AI-first mindset and integrate AI-driven workflows into everyday development practices.
• Engage in the design, development, testing, and maintenance of ETL pipelines and cloud infrastructure with a focus on high performance, scalability, security, and reliability.

• Design, build, and maintain scalable, self-service tools and automated workflows that enable partners to easily ingest, create, share, and use data, optimizing data processes and enhancing platform usability.
• Mentor junior engineers, providing guidance on best practices, technical development, and ensu...