Jobs at Zoom

• Research and develop novel learning mechanisms that enable AI agents to continuously improve while adhering to customer data privacy and compliance requirements.
• Develop synthetic data generation and simulation approaches that capture real production error patterns and customer behavior at scale, enabling model improvement through simulated scenarios.

• Drive expansion within existing Midmarket accounts by maximizing the value customers receive from Zoom Workplace and identifying new growth opportunities.
• Prospect and build a high-volume pipeline of net-new Midmarket opportunities within an assigned geographic territory.

• Partnering with Account Executives to identify and prioritize accounts that align with organizational objectives and strategic goals.
• Performing proactive outreach using calls, emails, social engagement, and customized video messages.

• Research and develop novel learning mechanisms that enable AI agents to continuously improve while adhering to customer data privacy and compliance requirements.
• Develop synthetic data generation and simulation approaches that capture real production error patterns and customer behavior at scale, enabling model improvement through simulated scenarios.

• Design and implement scalable ETL workflows and data pipelines that transform raw data into structured, analytics-ready formats, with automated validation checks and monitoring to ensure ongoing quality and reliability.
• Build analytical datasets from clickstream, user interaction, and product usage events to suppo...

• Design, prototype, and refine multimodal agentic AI experiences for Zoom Virtual Agent, prioritizing safety, empathy, and clarity across CX and EX contexts
• Own end-to-end design execution for significant product areas, delivering pixel-perfect visuals, robust prototypes, and clear engineering specifications in Figma and AI-native tooling

• Design and implement multi-step conversational workflows using agentic frameworks, enabling LLM agents to execute complex multi-tool tasks including database checks and transactions.
• Fine-tune Large Language Models (LLMs) to achieve optimal performance, low latency, and minimal hallucination in real-time voice conversations.

• Lead end-to-end product financial planning, including target-setting, key assumptions, and investment trade-offs for each product in the portfolio
• Own the revenue forecast and annual budget for assigned products, maintaining accuracy and accountability across all planning cycles

• Define and drive product vision, strategy, and roadmap for Zoom AI Services experiences, from developer onboarding and API discovery to production adoption.
• Identify differentiation opportunities through AI-native interaction patterns and product-led growth, translating emerging AI capabilities and developer needs into products with measurable customer and business impact.

• Define and drive product vision, strategy, and roadmap for Zoom AI Services experiences, from developer onboarding and API discovery to production adoption.
• Identify differentiation opportunities through AI-native interaction patterns and product-led growth, translating emerging AI capabilities and developer needs into products with measurable customer and business impact.

Job Profile PurposeThis job drives revenue growth through consultative selling and strategic engagement with sophisticated upmarket technology customers. It develops comprehensive account strategies while mentoring junior sales staff in complex solution-selling methodologies.

The TeamYou will join a dynamic AI Infrastructure team focused on enabling high-performance AI across Zoom's products and services. The team builds the core systems that support model training, deployment, and inference at scale, driving innovation in areas such as real-time communication, comput...

What You Can ExpectAs Head of GTM Field Operations, you will lead the operational strategy that keeps Zoom's go-to-market engine running with precision and purpose. In this senior people manager role, you will translate cross-functional data into clear decisions, build scalable operational framew...

What You Can ExpectYou will spearhead Zoom's entry into the global BPO (Business Process Outsourcer) market — a segment representing millions of contact center agents worldwide. Your mission: pursue and onboard the largest BPOs in the world, establishing Zoom as the most disruptive CX platform pa...

• Developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue
• Building business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio

Account Executive, MidmarketWhat You Can ExpectIn this role, you will own a defined East or Central U.S.

• Developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue
• Building business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio

• Architecting and owning the end-to-end deployment lifecycle of Zoom's observability platform across AWS GovCloud and Oracle OCI, streamlining processes, eliminating manual steps, and setting the standard for how teams deploy at scale
• Designing and building Terraform modules and providers from scratch, alongside GitLab CI/CD pip...

• Designing and implementing scalable retrieval systems including vector search, hybrid search (keyword + embedding + reranking), and structured query planning.
• Designing and optimize Retrieval-Augmented Generation (RAG) pipelines for multi-step, tool-using AI agents.

• Serve as a pre-sales technical advisor to channel partners across North America, with a focus on CX and contact center solutions.
• Build strong relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders.