Define and lead the global customer success strategy, aligning the service model, policies, and priorities with company growth objectives.
Lead, develop, and coach customer success teams across Vector’s US and international sites, including people leaders, to build a scalable, high-performing organization.
Review batch records and approve product release in the ERP system (NetSuite) in accordance with established procedures.
Own and track deviations, nonconformances (NCM), and complaint investigations from initiation to closure, including coordinating root cause analysis and ensuring timely, effective CAPA implementation.
