Jobs at Vantage Circle

Technical Customer Success Manager (CSM) The Role We are seeking a Technical Customer Success Manager who functions as a "Trusted Advisor" and a critical bridge between our clients’ business goals and our platform’s technical ecosystem. Your mission is to ensure our R&R platform is a frictionless, high-value part of the client's tech stack. While you are responsible for the commercial health of your accounts, including identifying upsell opportunities, your primary lever for growth is technical excellence. By mastering workflows, driving high engagement, and ensuring seamless integrations, you create the "Green" account status that makes expansion a natural next step. Key Responsibilities Workflow Debugging & Optimization: Act as a "friction-fighter" who proactively resolves technical hurdles. You troubleshoot everything from data validation gates to integration triggers before they impact the end-user. Strategic Upselling & Growth: Identify opportunities for seat expansion, module upgrades, and service extensions. You don't just "sell"; you propose solutions based on a deep understanding of the client's unmet needs and their successful adoption of current features. Feature Enablement: Strategically roll out new features. You ensure clients don't just have access to new tools but are actively enabled to use them to drive measurable cultural impact. Drive "North Star" Metrics: Design and execute internal campaigns to boost adoption. You are responsible for keeping engagement high by monitoring usage data and proactively deploying success plans for "cold" accounts. Technical Advocacy: Work seamlessly with remote engineering and product teams. You translate complex client pain points into clear technical requirements, ensuring the product roadmap reflects real-world enterprise needs. Technical & Professional Requirements Security & Auth Fluency: Basic und