Supervise the operation of a multi-line telephone system, ensuring calls are answered, handled, and transferred efficiently according to protocol.
Monitor customer service quality through coaching, quality assurance reviews, and performance feedback related to calls, scheduling practices, documentation, and patient interactions.
Working collaboratively with the VP of People Services, members of the People Services team, and other operational stakeholders, develop and implement workforce development initiatives to support the growth and development of employees across the agency.
Build stakeholder committees to support UCFS trainings and provide relevant information and fee...
