Jobs at Twilio

• Build backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases.
• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.

• Manage Marketing’s total OPEX budget, taking end-to-end ownership of headcount/payroll modeling and detailed PO-level program spend tracking across 10 distinct Marketing functions.
• Drive strategic financial planning, monthly and quarterly forecasting, and long-term financial modeling across the entire Marketing organization.

• Be an Owner: Participate in daily operations tasks including, on-call rotation, architecting and developing well-engineered and performant detective tooling and automation, participating in applications/systems threat modeling, and participating in Incident Response activities
• Write It Down: Work with the team to align the Detection and Response vision and strategy, whi...

• + Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.

Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Mentor less experienced Solutions Engineers

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-pra...

• Design and implement secure reference architectures for Enterprise AI platforms that secures every Twilion’s engagement with them, ensuring data integrity, regulatory compliance, and resilience against evolving AI threats.
• Establish a definitive framework for AI vetting, driving the cultural and policy shifts needed ...

• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectives.
• Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision

• + Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.

Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Mentor less experienced Solutions Engineers

• + Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.

Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Participate in verticalization efforts for Twilio’s Regulated Verticals team by creating collateral, identifying and selling to industry trends, participating in industry events, etc.
Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Mentor less experienced Solutions Engineers

• Agentic AI & Workflow Automation

Architect, test, and deploy LLMs and agents to automate unstructured, multi-step data investigations.
Architect, test, and deploy automated workflows (using Python) to transform repetitive manual processes into scalable impact.
Architect, test and deploy single-user tools and multi-user workflows to drive human efficiency.
Implement strong data architecture and AI orchestration frameworks for safety, accuracy, efficiency and maintainability.

• Agentic AI & Workflow Automation

Architect, test, and deploy LLMs and agents to automate unstructured, multi-step data investigations.
Architect, test, and deploy automated workflows (using Python) to transform repetitive manual processes into scalable impact.
Architect, test and deploy single-user tools and multi-user workflows to drive human efficiency.
Implement strong data architecture and AI orchestration frameworks for safety, accuracy, efficiency and maintainability.

• Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.
• Build and scale systems that power AI agents for Twilio’s internal business operations, improving efficiency and automation.

• Platform-as-a-Product Expertise: Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure.
• Architectural & Technical Fluency: Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads.

• WEAR THE CUSTOMER’S SHOES: Design, build, and operate services and automations to manage kubernetes clusters at scale. Partner closely with product management and technical leadership to break down complex system requirements into manageable, iterative milestones.
• BE AN OWNER (CODE QUALITY): Drive rigorous code reviews and push for maintainable patterns in ...

• Be the Platform Expert: Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures.
• Bridge Business & Tech: Serve as the strategic liaison between the Partner teams and techni...

• Product Strategy & Platform Ownership
• Own the product strategy and roadmap for talent lifecycle applications such as Workday, Eightfold, Qualtrics, HackerRank, and bespoke TA applications, i.e HackerRank.

• Build and own backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases.
• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.

• Own the technical vision and system architecture for Identity Graph - evaluating and selecting the optimal technology stack to store complex identifiers and their relationships.
• Design, implement, and maintain high-performance, synchronous read models capable of serving identifier topologies and risk postures fast enough for real time risk decisions.

• Lead a team of senior engineers developing Twilio's next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems

• Full-Stack Penetration Testing: Perform manual and automated testing of web applications, APIs, and mobile apps (iOS/Android).
• Internal/External Network Audits: Conduct network and cloud level assessments with various tooling