Jobs at Trumid

• Understand the trading and business problems our clients face and design solutions that meet their needs.
• Engage in quantitative conversations with clients to explain models and discuss factors influencing portfolio performance.

• Design, develop, and maintain real-time, scalable systems for trading and analytics.
• Collaborate with cross-functional teams to integrate machine learning models and algorithms into production.

• Transform the SRE function to evolve, simplify, and scale existing solutions. Innovate and create new solutions and practices where needed.
• Drive improvements in system reliability, scalability, and performance through innovative solutions and industry best practices.

• Responsibilities will include:

Client-Focused Support: Serve as the primary point of contact for our clients, providing them with technical, business and functional support, resolving platform-related issues, and ensuring their needs are met quickly and effectively.
Client Communication: Build strong relationships with clients by effectively communicating platform updates, resolving issues, and providing guidance. Collaborate with the UI and Sales teams to ensure a cohesive client experience.
Incident Management: Oversee the resolution of client-reported issues, ensuring timely responses and efficient resolutions to minimize disruption to their experience. Lead root cause analysis for any complex incidents.
Collaboration: Work closely with UI/UX, Sales, and Product teams to provide feedback and insights from clients, driving improvements in platform usability and functionality.
Cross-Team Coordination: Liaison between clients and internal engineering teams, ensuring that client feedback and issues are properly communicated and prioritized for resolution.
Platform Monitoring: Help monitor the health and performance of the platform from a client’s perspective, proactively addressing potential issues before they impact the user experience.
Client Education: Help clients understand platform features and ensure they are fully informed about new updates and optimizations to maximize their efficiency using the platform.
Process Optimization: Identify areas of improvement in client support processes and workflows, collaborating with internal teams to enhance the client experience and increase operational efficiency.
Reports: Handle end-user data requests by creating and managing reports using SQL in both PostgreSQL and BigQuery environments.

• Within one year of undergraduate graduation (December 2025 - May 2026 graduation date)
• Undergraduate degree in Finance, Accounting, Business Administrations, Computer Science, Engineering, Human Computer Interaction or similar degree

• Ensuring Platform Health: Lead the strategic management and monitoring of multiple production and non-production environments, ensuring system reliability and uninterrupted productivity at scale.
• Incident Management: Serve as the senior point of contact for complex incident resolution, implementing long-term solutions to minimize disruptions and enhance system resilience.

• Trading protocol expansion: add capability to trade new instruments using various trading protocols.
• Region expansion: support our efforts to transition our US trading platform into a global electronic trading venue.

• Lead complex product design projects with other designers on the team: structure the UX engagement plan, dissect UX tasks into a meaningful scope of work, and collaborate with product, development, and client team to maximize the value of UX design
• Strengthen base knowledge by interviewing key stakeholders and SMEs, and synthesize insights in...