Jobs at Toast

• Conversational & voice UX fluency: Shipped conversational interfaces (chat, messaging, or voice) that users trusted and came back to. You understand the mechanics of turn-taking, intent clarification, handoff moments, and when to escalate.
• Hands-on systems thinking: Design cohesive experiences across multiple surfaces (web, mobile, v...

• Lead deep technical initiatives to increase our consumer footprint at Toast and employee engagement within restaurants
• Design solutions that anticipate and accommodate future needs while considering tradeoffs

• Correctness at Scale: Pricing has to be right on every order, every time.
• Hard Problems: Discounts, taxes, and service charges stack into complex rules — we turn that complexity into a fast, reliable engine that has to keep evolving as Toast enters new verticals.

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs

• Own product strategy through execution and impact for one or more of Toast Enterprise’s most critical product areas
• Drive roadmap of features aimed at supporting Toast’s Enterprise full-service customers

• Own the Vision AI product vision and strategy. Define the long-term roadmap for capabilities including vehicle detection, identification, tracking, timing, operational intelligence, and new camera-powered experiences.
• Drive zero-to-one product development. Lead discovery, prototyping, pilots, commercialization, ...

• Architect, implement, and scale distributed backend microservices (Java / Kotlin / AWS) powering reservations and guest management.
• Build core transactional and payment capabilities for the platform.

• Drive the evolution of our tips and earnings platforms, leading complex projects that improve functionality and reliability for our customers.
• Take end-to-end ownership of systems, contributing to a strong engineering culture focused on correctness, reliability, and long-term maintainability.

• Expanding the Vision: We are expanding our Mobile Device Management ecosystem—unifying firmware, on-device apps, and security controls into one cohesive platform.
• Frictionless Device Management: We are transforming the customer’s device lifecycle experience from out-of-the-box setup to continuous remote management, leveraging AI to dramatically reduce operator’s time spent troubleshooting and configuring devices.

• Shape and steer the technical vision and execution for Toast IQ, a high-growth and high-potential AI offering for every Toast customer.
• Thoughtfully garden-tend the platform for internal teams to build and expand on top of. Better documentation, better feature lifecycle management, and better evaluation.

• Build, test, and deploy scalable backend microservices using Java / Kotlin and AWS infrastructure.
• Implement core reservation and guest lifecycle APIs, including international phone validation, geoblocking rules, and two-way notification services.

• Help shape the product's strategy and roadmap as we move from MVP to product-market fit and scale.
• Own outcome briefs (our lightweight version of a PRD) end to end. That means framing the problem, working with the team through shipping, and measuring results.

• Hands-on Execution & Leadership: Spend the majority of your time "hands-on-keyboard," architecting, coding, and operating high-performance backend services using Kotlin and AWS.
• Productionize AI Workflows: Take working agentic prototypes built by Finance operators and turn them into scalable, monitored, and permissioned microservices with audit trails and automated error handling.

• Own the strategy and roadmap for a hub & spoke data architecture, and drive alignment on it across domain teams
• Lead the team that builds and maintains the core Analytics layer in our data warehouse, ensuring it meets the needs of the domain teams building on top of it

• Lead deep technical initiatives that improve functionality and reliability for Toast customers
• Design solutions that anticipate and accommodate future needs while considering tradeoffs

• Vendor Oversight & Program Leadership (The "Product Owner" Approach)

Act as the strategic owner for the AMER Workplace Experience program, establishing product-like roadmap execution, SLAs, and performance scorecards.
Direct and manage primary outsourced vendor partners (IFM, janitorial, catering, security, facilities maintenance), ensuring high-service delivery, accountability, and seamless operational handoffs.
Establish clear key performance indicators (KPIs) and continuous feedback loops to measure and report on workplace performance, employee satisfaction, and space utilization.

• International: Scaling Toast’s core platform globally. You'll tackle localization, multi-currency architectures, international payment integrations, and regional compliance as we expand into new markets around the world.
• Retail: Building the next generation of omnichannel commerce tools for retail merchants. You'l...

• Assist Sales teams in presenting the Toast product and platform to prospects and be able to demonstrate the value of a complete solution to each buying persona
• Become a subject matter expert on Toast products with complete knowledge of the technologies, application software, and integrated partners, and future product roadmap

• Be part of a team working collaboratively to optimize build and deployment automation tools for developers
• Create and implement CI/CD solutions that ensure release quality and security

• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
• Lead fellow developers, product managers, designers, and user researchers to build a strong tec...