Jobs at Thyme Care

• Design, map out, and implement operational processes for scale and efficiency.
• Effectively champion and execute operational improvements through cross-functional collaboration and stakeholder management, and ensure relevant teams understand dependencies and priorities.

• Manage and coach a team of Enrollment Specialists to achieve performance targets.
• Run daily team meetings and weekly individual 1:1s to ensure all team members are trained and operating effectively and efficiently.

Thyme Care is the leading value-based cancer care partner, collaborating with payers and providers to transform the experience and outcomes for individuals living with cancer. The company partners with health plans, employers and risk-bearing providers to assume accountability for enhanced care q...

• Have completed Administrative Assistant training and demonstrated excellence in the Administrative Assistant role as you ramp up.
• Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backwards and forwards, and actively share ideas on how to improve them.

• Have completed Administrative Assistant training and demonstrated excellence in the Administrative Assistant role as you ramp up.
• Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backwards and forwards, and actively share ideas on how to improve them.

• Gain a deep understanding of our business and key stakeholders, and translate their actions and questions into intuitive and illuminating data models
• Work alongside a team of data scientists and data analysts to develop systems to organize and maintain high value analytics and reporting assets (KPIs, customer-facing metrics, etc.)

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.

• Advanced clinical degree (MD, PharmD, BSN, APRN, etc.)
• Strong experience and domain expertise in healthcare and preferably value-based care.

• Get up to speed on Thyme Care, our executive team, our business, and our roadmap.
• Build strong, trusting relationships with Operations leadership and cross-functional stakeholders.

• Overseeing the end-to-end revenue cycle process, from member registration to claims submission & processing to cost share collection, while ensuring compliance to regulatory, legal, and contractual standards.
• Collaborating with vendor representatives, consultants, and partners’ claims teams to implement...

• Completed training and are up to speed on Thyme Care systems, tools, technology, partners, and the Care Team.
• Expanded upon and optimized the onboarding program for our Care Team to ensure that new members are able to work independently and meet quality standards post-onboarding.

• Completed training and are up to speed on Thyme Care systems, tools, technology, partners, and the Care Team.
• Begun auditing care team interactions and recording improvements to share with Care Team leadership.

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.

• Develop a thorough understanding of Care Delivery near-term priorities and longer-term initiatives.
• Conduct structured observations to identify failure points and optimize throughput across Care Delivery processes.

• Work with software and data engineers to understand their needs. Support the development of developer-friendly APIs that result in reliable, secure-by-default applications and allow engineers to focus on solving problems for our members.
• Build on top of AWS with Terraform, our infrastructure-as-code tool of choice.

• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 80-100 outbound calls with prospective members each day.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways...

• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 30 calls with members each day.
• Have built strong, trusting relationships with your members, where listening and empathy are th...

• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 30 calls with members each day.
• Have built strong, trusting relationships with your members, where listening and empathy are th...

• Have completed training and are up to speed on Thyme Care tools, processes, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.