ThinkCX careers

ThinkCX is a predictive analytics platform that proactively identifies the exact customers that are going to cancel, and delivers an alert 30-120 days in advance of the cancellation call.

The solution is powered by real-time social streams (e.g., Twitter, Facebook, Instagram, etc.) and accurately detects over 75% of the connected customers who are going to cancel. As a result, companies can initiate pre-emptive save strategies rather than waiting for customers to cancel -- significantly reducing their churn and retention costs.

ThinkCX is designed for leading service providers that are experiencing tremendous pain from customer churn (e.g., a typical 5 million subscriber telecom loses $2 billion annually from customer churn).