Conversational AI Lead

Temper

Temper makes physical and digital products to improve your metabolic fitness (a market with $600B in health and wellness spending in the US). You can think of Temper as Nike for your mitochondria.

Temper was founded by a team of serial entrepreneurs on a relentless mission to fix one of the world's biggest problems: metabolic dysfunction. Nearly 80% of the US population is metabolically unfit with conditions ranging from diabetes to obesity and cardiovascular disease.

For the last 15 years our team has studied at the intersection of minds and machines. From our PhDs in neuroscience, humanoid robotics and chemical engineering to our work in artificial intelligence, therapeutics, and even professional sports we have always worked to improve the human condition with one goal in mind, to give humans the tools they need to be the person they have always aspired to be.

If you’re ready to join our team and become Temper's voice to this community, please submit your application!

The Job
As our Conversational AI Lead you will work closely with our CTO to improve, experiment on, and maintain our AI powered metabolic health coaching program.

Responsibilities

• Research and share industry best practices and cutting edge approaches to elevating conversational AI beyond traditional health coaching practices
• Analyze transcripts of user interactions and document their personas and language to create appropriate conversational flow and interaction models
• Create and refine thorough, accurate flow diagrams and other related documentation to communicate the behavior of a complete conversational system
• Understand how data from API calls, databases, and other technologies fit into design, and collaborate with developers on implementing solutions
• Contribute to requirements gathering, user stories, estimates, and roadmapping
• Define conversational AI principles for consistent design and delivery of solutions
• Design end-to-end conversational interactions via chat, etc., including what can go wrong, happy path, drop-off scenarios and how to mitigate them
• When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
• Educate colleagues and stakeholders so the entire team understands key tenets of conversation designs
• Contribute to the development of proof of concepts and/or pilots while working with cross functional partners

Minimum Qualification

• 5+ years of editing experience, with some in conversational UI, AI, chat or IVR
• A portfolio with content-first design examples that represent how content drives the end-to-end user experience
• Experience of applying strategy, user-centered approaches and insights to your work
• Experience creating and evolving concepts in a collaborative environment through team and stakeholder reviews, can bring new ideas to the table
• Experience delivering detailed copy decks, including edge cases, versioning and metadata
• Flawless grammar and syntax, experience to embody the brand tone
• A knowledge of design principles, standards and UX best practices
• Experience thinking beyond individual design and project requirements to see the bigger picture-how your work ties into the larger ecosystem and platform strategy
• Experience collaborating and building rapport with design, product and tech partners in an environment

Benefits at Temper include: Competitive salary and equity packages; 401k with corporate matching; Health, dental, vision, life and AD&D insurance.

Temper is an Equal Opportunity Employer. We seek and celebrate diversity in its many forms. If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.