Jobs at Talkspace

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare?

• Client Support

Engage with clients through live phone and chat support as well as async email support through Zendesk.
Use internal knowledge materials and resources to quickly and accurately answer client inquiries, related to benefits coverage and service experience issues (ie. coverage eligibility, billing, refunds, clinical complaints, service interruptions, etc.).
Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood and supported.
Participate in non-inbound volume related department operations speciality projects aimed to further support our clients in their full journey at Talkspace.
Educate clients on self-service resources available to them through our platform.
Follow up with clients when necessary to ensure resolution and satisfaction.
Identify client contact reason trends and roll up potential issues that may be interrupting service for client to leadership daily, as needed.
Keep up with business updates to ensure the assistance provided to clients is accurate.
Ability to meet productivity and quality benchmarks set by leadership.

• Data Visualization and Reporting

Develop and refine data visualizations that clearly communicate outcomes, network performance, and user engagement trends to stakeholders.
Create automated quality reports and network performance dashboards using Looker and other tools.
Deeply understand and analyze user pathways, business outcomes, and the dynamics of our provider/partner network.

• Technical Skills

Writes correct and consistent code using both knowledge and expertise (backend, frontend, and devops).
Develops and maintains full-stack web applications using React on the frontend and Node.js on the backend.
Designs, builds, and integrates APIs and backend services to support product functionality and system integrations.
Reviews code efficiently and give feedback on it.
Understands industry standards and consistently keeps informed of upcoming trends.

• Data Architecture and Modeling

Lead the design, development, and maintenance of scalable and high-performance data architectures and models that support both batch and streaming data processing.
Define and drive the execution of a strategic Data Engineering Roadmap that unlocks the full potential of the organization's data assets, ensuring alignment with long-term business objectives.
Own, enhance, and evolve critical datasets, including high-leverage streaming and batch data pipelines, along with the development of advanced data discovery, search experiences, and enterprise-wide reporting and data visualization tools.

• Autonomous System Architecture: Design and implement the technical architecture for Sentia’s core AI agents, including the development of planning modules, memory/retrieval systems, goal-setting algorithms, and tool-use orchestration.
• Reinforcement Learning (RL) for Behavior: Apply advanced RL, Inverse RL, or related control th...