Jobs at Synack

• Leverage extensive knowledge and understanding across multiple infrastructure software automation projects and CI/CD pipelines while partnering with Engineering, Product Management, InfoSec, and QA to define and execute against technical designs following industry best practices
• Work as a member of feature teams to deliver on the infrastructure portion of the product

• Deliver comprehensive technical validation and planning, including:

Understanding the digital attack surface and value at risk
Performing hands on black and gray box surveys of applications and networks
Documenting and reporting survey findings with customers and internal stakeholders
Understanding the customers existing vulnerability and security testing programs, tools and methods, including Enterprise Risk Management (ERM) requirements and goals
Leverage your findings to create technical proposals and position successful account strategies that align with customer goals

• Develop and maintain strong relationships at all levels within the customer organization
• Develop technical proficiency related to use cases, technical landscape, and Synack solutions

• Team Leadership and Development

Lead, mentor, and develop a high-performing customer support team to exceed service level targets and customer satisfaction goals.
Conduct regular team training sessions on product knowledge, customer service skills, and operational processes.
Foster a collaborative and inclusive team environment promoting open communication, positive culture, and continuous improvement.
Set clear performance expectations, establish goals, and provide regular feedback to team members to ensure individual and team success.
Lead by example, demonstrating a strong work ethic, integrity, and professionalism in all interactions.
Support the development of training program(s), maintenance of internal documentation, and onboarding of new hires accordingly.

• Perform web and host penetration tests both onsite and remote as needed
• Participate in discussions with clients to learn about their environment and applications, learn about what they want tested, agree upon scope and Rules of Engagement, and organize test schedules

• Debugs software products through the use of systematic tests to develop, apply and maintain quality standards for firm products.
• Develops, modifies and executes software test plans, automated scripts and programs for testing.

• Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing
• Use your consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders

• Deliver comprehensive technical validation and planning, including:

Understanding the digital attack surface and value at risk
Performing hands on black and gray box surveys of applications and networks
Documenting and reporting survey findings with customers and internal stakeholders
Understanding the customers existing vulnerability and security testing programs, tools and methods, including Enterprise Risk Management (ERM) requirements and goals
Leverage your findings to create technical proposals and position successful account strategies that align with customer goals

• Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing
• Use your consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders

• Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing
• Use your consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders

• Build and expand the sales pipeline with emphasis on new large enterprise accounts
• Facilitate business conversations and overcome objections with business and technical decision makers

• Design, implement and deliver scalable AI and machine learning solutions
• Develop robust AI models capable of identifying vulnerabilities, automating penetration testing processes, workflow optimization and enhancing threat intelligence.

• Leverage extensive knowledge and understanding across multiple infrastructure software automation projects and CI/CD pipelines while partnering with Engineering, Product Management, InfoSec, and QA to define and execute against technical designs following industry best practices
• Work as a member of feature teams to deliver on the infrastructure portion of the product

• OKR Leadership and Management: Define and oversee the execution of Objectives and Key Results (OKRs) that span across backend and frontend development within distributed architectures. Ensure that these OKRs align with Synack's strategic priorities, are effectively communicated, and embraced by the feature teams.

• Maintain and extend the data warehouse to serve data insights to various stakeholders
• Develop ETL batch data pipelines with BigQuery or similar and orchestrate with modern orchestration tools (Airflow, Puppet)

• Lead the Synack Defense Industrial Base (DIB) business through executive level planning and execution of key account development and clear understanding of the mission, directives and challenges
• Build & develop consultative relationships and support the alignment of the Synack field team to prospective and existing customer needs and objectives