Jobs at SmartRent

• Answering calls from our customers and identifying initial issues.
• Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.

• Contribute to the architecture of new system and the improvement of existing systems.
• Design, create, and update functionality for the tools, systems, software, and sites that support our property managers.

• Customization & Development: Design, implement, and support customizations, workflows, and SuiteScripts to meet business requirements, with a focus on optimizing for existing integrations such as SuiteBilling and RF-SMART.
• Integration Development: Enhance and maintain critical integrations, including:

SuiteBilling...

• Salesforce Administration: Oversee the daily operations and maintenance of the Salesforce platform, including user access, role management, and data security.
• Customization & Configuration: Design and implement custom objects, fields, page layouts, workflows, and validation rules to meet SmartRent’s business requirements.

• Design, develop, and implement new features and functionality for our products using React and other front-end technologies.
• Work closely with product managers, designers, and other members of the software development team to understand user requirements and business objectives.

• Develop and maintain accurate demand forecasts for all products and services based on historical sales data, market trends, customer insights and Channel Partners.
• Collaborate with a cross-functional team including sales, engineering, marketing, operations, and finance professionals, to gather relevant information and align on demand forecasts and inventory strategies.

• Strategize and execute medium to large-scale projects, demonstrating autonomy while fostering a collaborative environment.
• Develop accurate project timelines and consistently meet or exceed those estimations.

• Onboarding new properties for SmartRent, and Audit and Inspect platforms
• Make sure all of the Organization specific checklists are appropriately followed to complete the setup of the properties, audits and inspections

• Lead a group of software engineers that together with members from product, QA, and design make one cross-functional squad that works on projects together from planning to execution.
• Manage the direct reports on their team, conducting regular 1:1’s, performance reviews, creating SMART goals, and building growth areas to help them grow in their career.

• Escalated Ticket Resolution: Handle escalated network-related tickets from various WiFi communities, providing timely and effective solutions to ensure minimal downtime. Collaborate with internal teams to troubleshoot and resolve complex network issues.
• Hardware Validation and Provisioning: Assist in the validation and provisioning of network hard...

• Network Monitoring and Maintenance:

Monitor network performance, availability, and security using monitoring tools and systems
Respond to alerts and notifications promptly to investigate and resolve issues
Perform routine network maintenance tasks, including software updates, configuration changes, and patch management

• Establish, nurture and navigate buying committee relationships with enterprise level accounts in an assigned territory, ensuring high levels of client satisfaction and fostering lasting partnerships.
• Lead in-depth discovery discussions to better understand our clients’ business operations, iden...

• Own the Client Experience: Lead the client success and account management teams in building proactive, meaningful relationships with clients to drive revenue growth, retention, and expansion opportunities.
• Strategic Client Engagement: Develop and execute comprehensive client engagement strategies tha...