Shipherd AI careers

Shipherd is an ecommerce profit recovery and operations automation platform that identifies and recovers money lost across marketplaces and carriers, while automating the customer issues those failures create.

Multi-channel retailers lose money in places nobody is watching. Refunds issued where the item never came back. Guaranteed deliveries that arrived late and were never claimed against. Carrier invoices that do not match the rate card. Each one is small enough to ignore and repetitive enough to matter.

Those same failures become support tickets, and the customer deciding whether to order again is the same customer whose parcel was late.

Shipherd runs across three areas:

Finance — marketplace reimbursements, carrier claims, and carrier invoice reconciliation.

Logistics — carrier performance measured against contracted service levels, and returns intelligence that finds the root cause rather than processing the symptom.

Customer experience — ticket resolution inside your existing helpdesk, proactive delay notification, and damage claim verification.

It is a managed service. We build and operate the agent; you provide access and review outcomes. There is no implementation project and no migration.

You only pay us if we recover.

Founded by operators from Amazon, Gelato, Zoom and BT. Backed by Q Ventures.