Jobs at Serko

Why this role exists Travel is personal, even when it's for work. Somewhere along the way, it started to feel transactional.

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace.

• Architect the Agentic Runtime: Own the end-to-end technical architecture for agentic systems, including multi-agent orchestration, memory management, and reasoning pipelines
• Engineering for Reliability: Implement robust infrastructure to handle non-deterministic loops, including automated circuit-breakers, latency-aware orchestration (targeting P99 SLAs), and granular token/cost-observability

• Build Meaningful Experiences: Partner closely with a cross-functional team of designers, product managers, and ML engineers to shape and deliver thoughtful, high-quality AI-powered user experiences
• Bridge Frontend & Backend: Co-create and refine full-stack features, utilizing React/Next.js for intuitive frontends and Python or Node.js to power robust, reliable backend services

• Own the UX Strategy: Define the end-to-end traveller journey, tying design decisions directly to business outcomes and product vision
• Influence at the Table: Partner cross-functionally with Product, Engineering, and Data to drive high-impact decisions in ambiguous space