Jobs at RingCentral

• Troubleshoot production issues end to end — from the routing table through the firewall policy down into the Linux network stack on the host
• Handle the operational work that keeps five nines real: firewall access changes, patching, config reviews, capacity checks

• Financial Analysis & Reporting

Analyze R&D financial data and prepare regular reports that highlight trends, variances, and opportunities for the Product & Technology organization.

• Analyze R&D financial data and prepare regular reports that highlight trends, variances, and opportunities for the Product & Technology organization.

• Own the end-to-end improvement of the sell-side contracting process — from deal initiation in CRM through contract creation, negotiation, redline review, and execution — enabling Sales and the procurement desk to operate more efficiently with AI assistance.
• Lead the same transformation on the buy-side, improving how vendor and procurement contracts ar...

• Own SVP/C-level relationships across all strategic AI technology partners (LLM providers, hyperscalers, AI platform vendors) and Global/Regional SIs; serve as RingCentral’s principal executive contact across the AI & SI ecosystem.
• Design and lead a structured engagement cadence — QBRs, exec sponsor meetings, steering committ...

• Works closely with business partners, internal or external, to understand processes, gaps and goals
• Analyze existing and future state business processes, systems and flows of data

• Own the end-to-end product vision, strategy, and roadmap for the AI Receptionist standalone mobile and desktop application.
• Define the solopreneur user journey from first download through activation, daily use, and retention — balancing simplicity with power.

• Collaborate with engineers to assist in resolving technical issues.
• Interact with customers to understand and analyze their problems, providing timely and effective solutions.

• Co-Selling & Market Execution

Joint Sales Advocacy: Partner with SP Account Executives (AEs) to identify high-potential enterprise targets and participate in active sales cycles to close new business.
Deal Architecting: Collaborate with the SP to structure solutions that integrate our product into their broader service offering, ensuring a seamless value proposition.
Strategic Alignment: Ensure the SP’s sales teams are prioritizing our solution by demonstrating how it helps them hit their own quotas and increases their "stickiness" with the customer.

• Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.
• Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services.

• Strategic Global Leadership: Lead and scale a multi-location team consisting of Tier 2 and Tier 3 Support Engineers, fostering a culture of technical excellence and proactive ownership.
• Advanced Escalation Governance: Define and execute a robust escalation framework for technical, operational, and leadership engagement, ensuring clear accountability and faster coordination across teams.

• Conducting ongoing discovery across functions (Sales, Finance, HR, Customer Success, Legal, etc.) to identify high-value automation and AI opportunities
• Developing and maintaining a prioritized AI/automation opportunity pipeline with business cases tied to ROI, time savings, and risk reduction

* Review requirements and translate them into technical implementation;

* Write component and unit tests for your code;

• Join business meetings and workshops to uncover automation and AI opportunities in real time; translate them into concrete solution architectures on the spot.
• Design and recommend solution patterns — RAG pipelines, agentic workflows, MCP integrations, prompt/eval frameworks — choosing the right approach for each use case.

• Engage directly with customers to discover requirements, map business processes, prioritize high value use cases and translate them into AI agent behaviors and workflows, focused on measurable ROI
• Conduct detailed workflow analysis of existing customer processes, including call routing, agent scripts, escalation paths, and back-office handoffs, to determine optimal points for AI automation.

• AI Leadership and Development

Lead AI strategy and enablement within a global SaaS organization, helping translate emerging AI capabilities into customer-relevant solutions and business value.
Define AI positioning, messaging, and target audiences, ensuring alignment between product capabilities, market needs, and go-to-market strategy.
Analyze AI SaaS performance and adoption metrics, including usage trends, customer adoption patterns, and broader market dynamics, to inform strategy and investment decisions.
Develop AI-focused content across the customer journey, including awareness, education, adoption, and value-realization materials.
Collaborate cross-functionally with corporate, product, marketing, and enablement teams to execute AI programs, campaigns, and customer engagement initiatives.

• Collaborating effectively with Product Management, Customer Support, and other cross-functional teams to investigate production issues, design and implement solutions, and deploy fixes to production environments.
• Architecting and developing new RingCentral app features, and continuously improving the applic...

• Continued education and mastery of Workforce Engagement Management products offered by RingCentral including Quality Management, Analytics, and Workforce Management.
• Requirements Collecting and Understanding: Collect and document Workforce Engagement Management needs and requirements through client discovery calls and RFPs.

• Own the end-to-end administration of CX demo environments (CCaaS, UCaaS, CPaaS, AI, Virtual Agents, IVA, Chatbots, analytics, integrations, etc.).
• Maintain production-quality demo tenants with consistent configurations across regions.

• Evangelizing RingCentral Digital Experience solutions to customers, partners, and internal stakeholders
• Assist with the development of formal sales plans and proposals for assigned opportunities.

• Joining a high-performance engineering culture within a leading global IT organization.
• Managing a worldwide distributed system designed for "Five Nines" availability.