Jobs at Pylon
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Sales
Customer Success Manager
NewPosted 2 weeks ago
Customer Success Manager
- Own onboarding and adoption for your book of customers: host calls, answer questions in real time, and teach best practices so customers get value fast.
- Keep customers current on new features through creative, scalable channels, webinars, written content, office hours, whatever actually gets the message across.
New York City
$100k – $130kDesigner
Product Designer
NewPosted 4 weeks ago
Product Designer
- Within your first 7 days, hand off designs to engineering
- Dig into and understand customer problems/feedback
San Francisco
$170k – $240kSales
Head of Customer Success
NewPosted 4 weeks ago
Head of Customer Success
- Own NRR, GRR, and churn. Post-sales revenue is yours, forecast weekly and presented to the board.
- Own the expansion number. Cross-sell and upsell are not handed off to someone else, they're a core part of how you run the org, and you're directly accountable for hitting the quarterly expansion goal.
San Francisco
$250k – $300kOperations
Financial Controller
NewPosted 1 month ago
Financial Controller
- Financial Reporting: Own month-end close processes, consolidations, and financial statement preparation in accordance with GAAP
- Accounting Operations: Oversee processes including AR (Order-to-Cash) and AP (Procure-to-Pay), partnering closely with sales, rev ops, legal, and operations teams
San Francisco
$210k – $240kEngineering
Software Engineer, Security
NewPosted 3 months ago
Software Engineer, Security
- Own application and product security across what we've shipped and what's still to come, including threat modeling, secure design reviews, and code review on the areas that matter most like auth and access control.
- Build tooling that scales security past one person: supply chain security, vulnerability manage...
San Francisco
$180k – $280kEngineering
Software Engineer, Product
NewPosted 3 months ago
Software Engineer, Product
- Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
- Build prototypes, work independently, iterate quickly, and ship fast
San Francisco
$180k – $280kEngineering
Software Engineer, New Grad
NewPosted 3 months ago
Software Engineer, New Grad
- Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
- Build prototypes, work independently, iterate quickly, and ship fast
San Francisco
$150k – $180kEngineering
Software Engineer, Intern
NewPosted 3 months ago
Software Engineer, Intern
- Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
- Build prototypes, work independently, iterate quickly, and ship fast
San Francisco
Engineering
Software Engineer, Infrastructure
NewPosted 3 months ago
Software Engineer, Infrastructure
- Design and maintain the core infrastructure across our cloud environments — own it end to end, not just keep the lights on.
- Prevent incidents before they happen. Build the monitoring, alerting, and observability that catches problems while they're still small.
San Francisco
$180k – $280kEngineering
Software Engineer, AI
NewPosted 3 months ago
Software Engineer, AI
- Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
- Build prototypes, work independently, iterate quickly, and ship fast
San Francisco
$180k – $280kOperations
Head of Support
NewPosted 3 months ago
Head of Support
- Define how AI changes support at Pylon: what people should own, what gets automated, and what the resulting team, workflows, and career paths look like
- Own the operating cadence for response times, resolution times, quality, escalations, and customer sentiment as our customer base grows more complex
San Francisco
$180k – $280kSales
Head of Solutions
NewPosted 4 months ago
Head of Solutions
- Series B, $51M raised
- Backed by a16z, BCV, General Catalyst, Y Combinator
San Francisco
Operations
Head of People & Operations
NewPosted 4 months ago
Head of People & Operations
- There are three levels. 1) Don’t be afraid of the grunt work. 2) Process build process build process build. 3) own the strategic vision and tackle the unknown unknowns.
- Understand and own the vision for the company and be an active voice in pushing the company forward. People and HR should not be viewed as an obstruction in the company, but as an enabler for the company.
San Francisco