Jobs at Pylon

• Own product positioning, messaging, and narrative: translate what Pylon actually does into a story that differentiates us against competitors and resonates with buyers, reps, and the board.
• Drive launches end-to-end: set go-to-market plans for new products and features, arm Sales with enablement and competitive intel, and track how positioning moves pipeline and win rates, not just awareness.

• Own a business unit end to end — its strategy, roadmap, and business outcomes. You are accountable for its success the way a GM is accountable for a business.
• Drive the number. Carry a top-line business outcome tied to our revenue. Own the plan to grow adoption and consumption, and make the necessary tradeoffs along the way.

• Own the martech stack: Administer and improve our marketing tools, including Marketo, Customer.io, Unify, UserGems, Sequel, Hightouch, Clay, Navattic, and Hex, alongside Salesforce, keeping them integrated, clean, and trusted, and partnering with Sales on Amplemarket.
• Own campaign hierarchy: Maintain a clean, consistent campaign hierarchy in Salesforce so every ...

• Own application and product security across what we've shipped and what's still to come, including threat modeling, secure design reviews, and code review on the areas that matter most like auth and access control.
• Build tooling that scales security past one person: supply chain security, vulnerability manage...

• Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
• Build prototypes, work independently, iterate quickly, and ship fast

• Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
• Build prototypes, work independently, iterate quickly, and ship fast

• Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
• Build prototypes, work independently, iterate quickly, and ship fast

• Design and maintain the core infrastructure across our cloud environments — own it end to end, not just keep the lights on.
• Prevent incidents before they happen. Build the monitoring, alerting, and observability that catches problems while they're still small.

• Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
• Build prototypes, work independently, iterate quickly, and ship fast

• Define how AI changes support at Pylon: what people should own, what gets automated, and what the resulting team, workflows, and career paths look like
• Own the operating cadence for response times, resolution times, quality, escalations, and customer sentiment as our customer base grows more complex

• Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
• Continue to build a growing customer success motion and everything that comes with it

Work with engineering to build tooling and process, and convey product feedback.
Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas

• Series B, $51M raised to date

• Backed by a16z, BCV, General Catalyst, Y Combinator

• Series B, $51M raised
• Backed by a16z, BCV, General Catalyst, Y Combinator

• Financial Reporting: Own month-end close processes, consolidations, and financial statement preparation in accordance with GAAP
• Accounting Operations: Oversee processes including AR (Order-to-Cash) and AP (Procure-to-Pay), partnering closely with sales, rev ops, legal, and operations teams

• There are three levels. 1) Don’t be afraid of the grunt work. 2) Process build process build process build. 3) own the strategic vision and tackle the unknown unknowns.
• Understand and own the vision for the company and be an active voice in pushing the company forward. People and HR should not be viewed as an obstruction in the company, but as an enabler for the company.