Optum careers

Optum (Eden Prairie, MN) June 2022 – Present
Senior User Experience Designer
Crafted experiences that improved practitioner efficiencies and effectiveness, resulting in improved patient care.
• Led the redesign of a patient portal, resulting in a 30% increase in user engagement and a 53% decrease in support tickets.
• Conducted user research studies with patients and healthcare providers to inform the design of a management app,
resulting in a 46% increase in engagement.
• Presented design concepts and research findings to executives and stakeholders, effectively communicating the value
and impact of UX design on healthcare outcomes.
• Conducted heuristic evaluations and usability testing of a user platform, identifying and addressing key usability issues,
resulting in a 27% decrease in user errors.
• Collaborated with multidisciplinary Agile teams to align on project objectives and ensure cohesive design and development outcomes.