Jobs at OneSource Virtual

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92%...

• MySQL & Aurora Query Performance Tuning: Lead deep-dive query tuning and performance diagnostics primarily on MySQL and AWS Aurora MySQL (along with SQL Server), analyzing execution plans (EXPLAIN, Query Store), index strategies, and memory usage to eliminate bottlenecks and optimize response times.

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92%...

• Own and maintain assigned customer tax profiles, including jurisdictions, account numbers, unemployment insurance rates, filing frequencies, account statuses, and other employer tax attributes.
• Process accurate and timely tax profile updates within approved systems and tools.

• Serve as the primary tax contact for an assigned customer portfolio during the transition period.
• Manage customer cases, tasks, and inquiries, ensuring timely resolution and communication.

• Journey Design & Documentation: Map, document, and maintain the end-to-end customer journey across all customer segments — from scalable, digital-first touchpoints to high-touch, relationship-driven engagement — defining key milestones, engagement points, and handoffs for each tier.
• Program Management: Design, launch, and manage customer experience programs from concept throu...

• Initially leads one direct report, with the intention of hiring one additional team member as portfolio needs and growth warrant.
• Owns portfolio-level product strategy, investment recommendations, roadmap priorities, partner decisions, commercialization, and performance management.

• Act as primary point of contact for customers in regard to systems, basic tax inquiries and tax applications.
• Responsible for managing cases for assigned customer team(s) to provide professional and timely responses to internal and external customers, while working with other departments as needed.