Jobs at NICE

At NiCE, we don’t limit our challenges. We challenge our limits.

At NiCE, we don’t limit our challenges. We challenge our limits.

• Define and lead all AI-augmented quality initiatives across the organization
• Deploy LLM-powered test generation, triage, and root-cause analysis tooling

At NiCE, we don’t limit our challenges. We challenge our limits.

At NiCE, we don’t limit our challenges. We challenge our limits.

At NiCE, we don’t limit our challenges. We challenge our limits.

• Own the product vision, strategy, roadmap, and priorities for assigned KYC data intelligence products and capabilities.
• Lead customer and market discovery to identify unmet needs, validate opportunities, and translate insights into scalable product investments.

• Provides day-to-day technical support to employees for network infrastructure and internal systems software and hardware via support tickets, email, instant message, or phone. Installation, support, and upgrades of computer systems, including software and peripherals, and other related peripheral systems as it relates to the support of corporate IT systems and office facilities.

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.
• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.

• Team Leadership: Hire, onboard, and manage a high-performing team of SDRs.
• Coaching: Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.

• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
• Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution

• Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments
• The ability to translate business outcomes into AI use cases and success criteria

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions