Triage and respond. Handle support requests across our Helpdesk, shared Teams/Slack channels and email, meeting our SLA response windows and keeping customers informed while issues are open.
Get customers deployed. Guide customers through installing and rolling out the Monarx agent across their fleet, and work with them to fit the deployment to their environment: control panel, provisioning and configuration management tooling, OS and PHP mix, container or virtualization model, and whatever custom automation they've built. Stay with a rollout until it's working at their scale, not just on the first server.
