Own the resolution of technical escalation tickets: investigate, reproduce, and diagnose issues reported by customers and internal teams.
Communicate with stakeholders (support, product, customer success, and occasionally customers) to gather context, set expectations, and report on resolution status.
Own the AI evaluations and observability platform — tracing, logs, dashboards, quality signals, and operational feedback loops for prompts, model calls, tool use, and user outcomes
Design and operationalize automated and human-in-the-loop evaluation strategies, integrating regression checks for quality, safety, latency, and cost into engineering and release processes
Technical Leadership & Architecture: Lead the design, development, and deployment of AI-enhanced software solutions. Ensure all development aligns with modern architectural principles, including microservices and domain-driven design. Communicate architectural decisions clearly across services and domains.
