As required, the Contractor shall subcontract with Forcepoint to perform Quarterly TTC Health Assessments (billed as an Other Direct Cost (ODC)) to analyze overall health, operational capability and capacity of TTC infrastructure and services; and recommend courses of action to address any identified deficiencies or shortfalls (Deliverable: Quarterly TTC Health Assessment)
Provide Tier 2/3 (diagnosis, analysis and troubleshooting and resolution for more complex/advanced network, client and end-user connectivity issues escalated by Tier 1 or 2 technical support staff);
Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain virtual server systems in the DoD localized Cloud environment;
Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management
Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
