The future of health is in our hands. Come make a meaningful difference in the lives of many while having the time of your life with an incredibly fun team.
Own the support queue (L1): Respond to customer questions and issues with urgency, clarity, and empathy via email/chat (and occasional Zoom as needed).
Troubleshoot and resolve issues: Guide customers step-by-step through Medsender workflows, identify user errors vs. product bugs, and deliver practical solutions or workarounds.
Own meaningful components within our core systems: From design to production—across our AI‑powered intake, referral, and document automation pipelines.
Build for scale & correctness in a regulated environment: resilient workflows, idempotent jobs, auditability, and strong observability.
