Provide timely support to customers through email and support ticket channels Identify customer needs and guide users in understanding and utilizing platform features
Diagnose, troubleshoot, and resolve product-related issues and malfunctions
Develop an in-depth understanding of LumApps’s product technologies and underlying architectures
Lead technical onboarding and training sessions during customer onboarding (either LumApps-led or partner-led), with a strong focus on configuring and customizing integrations, potentially using Workato (our iPaaS platform)
