Contribute to the development, implementation, and training of new digital marketing reporting tools, supporting our teams as needs arise.
Assist in preparing regular performance reports and updates for both local and central teams, and help with ad-hoc performance analyses, integrating both quantitative and qualitative insights.
Strategic Analytics & Performance Leadership: Lead the development and implementation of a comprehensive operations analytics framework to monitor business performance, support decision-making, and drive continuous improvement. Establish and manage key performance indicators, dashboards, and reporting tools that serve as a single source of truth across the organization.
Ensure the business achieves key performance indicators (KPIs), handle rates, service levels, and sales targets while closely monitoring expenses.
Develop and implement a comprehensive operations analytics framework to provide data-driven insights into key performance indicators such as efficiency, utilization, cost-effectiveness, and quality of operations.
