Jobs at LimeChat

LimeChat is disrupting the way businesses can interact with consumers by building a "Shopify for Chat." We are leveraging artificial intelligence, natural language processing, and machine learning to enhance overall customer engagement. D2C and E-commerce companies are losing potential online sales due to subpar customer engagement. These companies are unable to assist customers 24/7 and have a high turnaround time for query resolution. Moreover, shopping websites are often confusing to maneuver, and customers drop off very frequently with so many decisions to make until they reach checkout. Due to the lack of a dedicated sales assistant, brands cannot help shoppers with product discovery or even nudge them to buy via personalized promotions. Maintaining an extensive customer support team to provide outstanding service scalably is not only expensive, but such teams have high attrition rates and hard to enforce quality controls. In response, chatbot automation has failed to replace support agents with its inability to hold a natural human-like conversation.