Lightico careers

Customers’ interactions with organizations today are complicated and lack the proper continuity between the various sales and service channels. For the organizations, this situation ends up in reduced customers’ satisfaction, lost revenues and high operational costs.
We at Lightico, develop an enterprise SaaS solution for contact centers which will help the organizations to create this continuity in the customer journey. Our solution monitors the customer behavior throughout the self-service journey, creates a unique call experience directly from the website or smartphone app, transfers the gathered context to the agent and provides an in-call collaboration session between the agent and the customer.