Courteously and expeditiously respond to all service desk incidents and support requests (Tier 1 and Tier 2) via phone, email, chat, and in person, providing excellent customer service to all users
Log, categorize, prioritize, and resolve all support requests including computers, applications, mobile devices, printers, and peripherals
Deploy, maintain and support core IT infrastructure, including Linux servers, VMware vSphere, physical server and storage hardware, and file, email (Postfix), application and DNS servers
Administer NetApp storage and storage protocols (iSCSI, Fibre Channel, NFS, SMB/CIFS), including provisioning, capacity planning and performance monitoring
