Sales
Technical Account Manager
-
Client Management and Success
Build strong and positive partnerships with various stakeholders within the client organization to execute a technology strategy
Act as the primary point person for customers’ technical requests and take care of any technical issues
Collaborate with clients to define project goals, milestones and success metrics
Support and empower the sales team by addressing technical questions and internal enablement for new and existing products
Take initiative in identifying growth opportunities
Partner with Sales to develop win strategies for key accounts during the evaluation process as well as for upsells and renewals
Collaboration and cooperation with Sales for smooth client handovers upon signature of a deal
Project and Timeline Ownership:
Lead implementation, documentation, scoping, and project planning with internal teams to ensure alignment on deliverables and timelines.
Track project progress, manage risks, and proactively communicate updates to internal and external stakeholders.
Coordinate resources across internal teams to meet client requirements and resolve roadblocks.
