Own customer value outcomes: Drive week-1 return rate, month-1 retention, repeat purchase rate, and revenue per customer, with customer lifetime value (CLV) as the overarching metric. Set targets, build the underlying models, and report weekly to leadership.
Define the Core Experience strategy and roadmap using cohort data, customer insights, and unit ...
Own and obsess over the growth KPIs that matter most: conversion, revenue, and customer LTV. Lead the initiatives that move them, and help shape the longer-term product direction for the customer experience.
Drive strategy and execution across key growth areas: conversion optimization, advisor-consumer...
