Provide technical support through email and troubleshooting calls, focusing on product support for our own platform, email technologies (M365, Google Workspace) and identity provider services (Microsoft Entra, Okta).
Be the first point of contact for US-based customers, resolving technical issues and ensuring c...
Lead, develop, and grow a team of technical support professionals, owning hiring decisions, providing clear feedback and 1:1 coaching, and building the team structure needed to scale US operations.
Act as the primary point of contact for customer escalation calls, ensuring issues are resolved with empathy and efficiency.
