Architect and develop new and existing user-facing products, features, and infrastructure in collaboration with the Product team to drive customer adoption and retention
Support production systems through incident response, troubleshooting, and break-fix activities to maintain service reliability and customer trust
Work in an agile team to execute on a queue of tickets from multiple systems, both self-created and from internal stakeholders
Gather information to chase an issue to resolution, even when unfamiliar. Leveraging and understanding logs, opening tickets with service providers, and keeping affected parties apprised.
