Organization leadership: Build, lead and develop a multi-discipline organization of approximately 20 team members, including an Escalations Manager, a Customer Journey & Experience Manager, a Director of Strategic PMO, two Six Sigma Black Belts and a Business Analyst.
Escalation management system: Design and own a single enterprise escalation intake, ownership ...
Oversee all aspects of North American software development, ensuring delivery of scalable, secure and high-quality solutions that meet business objectives.
Collaborate with stakeholders, driving cross functional collaboration with architecture, Security, DevOps, product management, and business stakeholders.
