Maintain and lead daily billing tasks across multiple customers and related customer support requests, ensuring smooth functioning of billing products.
Work directly with clients to meet operational Service Level Agreements (SLAs), responding to complex technical issues and support requests, resolving daily billing exceptions, and troubleshooting API issues.
Maintain and lead daily billing tasks across multiple customers and related customer support requests, ensuring smooth functioning of the billing solution tool
Interact with clients directly as requested, ensuring GridX meets SLA’s: responding to complex technical issues or support requests, handling billing exceptions and associated billing issues, reporting, and API troubleshooting
