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Jobs at Go-Travel Club
Hotels have no advance information about the guest they are about to receive leading to a lack of possibility to give a personalized experience, decreased guests satisfaction and as a result guest retention. The current solutions today, like CRMs and other apps, collect data on the guest during and after their stay. However this data doesn't fully solve the problem as 90% of guests are first-time guests so there is still no data about them, data collected on guests in the past is quickly outdated as preferences, tastes and travel circumstances change and in some cases, collecting the data might expose a hotel to GDPR liabilities From the guest side, every time they reserve a hotel they need to remember to let them know about their preferences, allergies if they have, special food, where and how they like the room etc. Also, once they share the info with the hotel the guest has no idea what is being done with their data and who is it shared with