Culture and benefits at GitBook

Our values are designed to be guidelines to go from where we stand to where we want to go. They reflect us as a team and shape our culture. Every single team member is a value addition to our culture, so it's important for us to state our values. Ambition (Aim higher) We plan and build for the long term. While we iterate with small changes, strive for large, ambitious results. Avoid the comfort zone, where we stand is not the end, but only a step. At a fast growing startup, there is a sense of urgency, time gained or lost has compounding effects; ambition should not be delayed and should not be feared. Ownership (Take control and Own it) Everyone can drive, everyone can take the reins, and everyone should be accountable to both themselves and the rest of the team. There is no such thing as “it’s not my job”. When you observe a problem, don’t wait for someone to fix it, take the responsibility of fixing it. Accountability (Be accountable to results) We are driven by results and not by efforts (Measure results, not hours). We hold each other accountable to facts, and not to our personal perceptions. Focus on outcomes, not efforts. Work smart, then hard. Solve deep root-problems not symptoms. Avoid sunk-cost fallacies, be honest with yourself and others when something isn’t working out. Be data-informed. Care (Give a shit) Empathise with customers. Take the time to understand their frustrations, needs, and root-problems. Caring for the customers means caring about what the customer achieve. We are here to help our customers achieve more now and in the long run. Caring should also proxy through the team, empathise with your team, help them achieve and learn; to better serve our mission. Train (Grow yourself) Our impact as a team is the result of combining individual skills, therefore individual skills are a main driver of our com