Jobs at Nametag

• Own the CX operating cadence: planning, escalation reviews, and cycle input.
• Maintain CX program artifacts: support and feature request workflows, system configuration, and trackers.

• Partner closely with Account Executives to drive the technical validation for enterprise new business and expansion opportunities.
• Lead deep technical discovery to understand customer identity architecture, security posture, and success criteria.

• 5+ years building and operating production backend systems.
• Deep PostgreSQL experience — schema design, query optimization, and migrations on live systems with real data.

• 4+ years building and operating production software, including backend services and APIs.
• Demonstrated experience integrating with third-party APIs in production — not a one-off script, but something you owned and kept running.

• 3+ years in executive support, chief of staff, program or project management, or business operations — ideally some combination.
• Exceptional organization and follow-through. You track commitments without being asked to, and things do not fall through you.

• Own Nametag's core-IDV narratives, and serve as the arbiter of how they're positioned across every customer-facing surface.
• Maintain and enforce the company's messaging and style guide: sourcing rules, canonical terminology, approved claims, so the same product doesn't end up with different language in the market at once.

• Write and edit the majority of Nametag's recurring content: blog posts, thought-leadership articles, email newsletters, and website copy updates.
• Maintain a consistent voice and terminology across everything you touch, using Nametag's messaging and style guide as the working standard.

• Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments.
• Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load.

• 3+ years managing software engineers, including senior and staff-level ICs, with a track record of shipping production systems.
• A strong engineering background of your own — you've built and operated backend or distributed systems at scale, and you can still hold your own in a design review.

• Develop and execute a territory plan focused on acquiring and growing large enterprise accounts.
• Identify and qualify new business opportunities through research, prospecting, and networking.

• Own the team's new-logo ARR target, translating company goals into rep-level expectations, pipeline requirements, and execution plans.
• Drive performance across pipeline creation, conversion, deal size, and sales cycle, identifying gaps early and leading corrective action.

• Partner sourcing and deal-making. Identify and prioritize new partners aligned to Nametag's strategy, lead outreach, and negotiate agreements that create clear value for both sides.
• Partner portfolio management. Own a portfolio of strategic integration partners, with clear priorities, relationship maps, mutual plans, milestones, and measurable outcomes.

• Responsible for building and executing tailored GTM strategies for each assigned partner, translating Nametag’s value proposition into targeted opportunities aligned with each partner’s revenue model, customer base, and internal decision-making processes.
• Build and maintain executive-level relationships within partner organizations while serving as ...

• Company operating rhythm and strategic alignment

Run the rhythm of the business, including leadership meetings, company planning, business reviews, and two to three company offsites each year. Translate strategy into a clear portfolio of priorities, decisions, owners, and milestones; track actions through closure. Connect dependencies across functions, surface conflicts early, and help leaders make explicit trade-offs about where the company invests time, talent, and capital.

• Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal.
• Lead structured onboarding journeys in partnership with Solutions Engineering and Support, ensuring customers reach first value quickly and correctly.