Serve as the primary point of contact for assigned customer accounts, dealer partners, and end users, visiting customer sites regularly to build relationships and understand operational needs
Conduct regular customer reviews to understand business objectives, operational challenges, and opportunities for improvement
Travel to customer sites, test facilities, or equipment yards to perform CAN data captures, document the machines’ electrical architecture and connectors, and conduct field tests to validate the accurate readout of equipment data (approximately 50-60% travel). The ability to travel as needed is an integral part of this role.
