Culture and benefits at GarageWorks

GarageWorks operates in the two-wheeler service sector, 80% of which is commanded by the unorganized market comprising of local garages, skill-outmoded mechanics, & 'struggling-to-survive' service providers. Today, the customers are deprived of convenience and transparency, which is the norm of the new-age economy. Culture at GarageWorks is aligned with its vision "To be the most preferred two-wheeler service partner" To address the need of the new economy and bring in a change, the language spoken at GarageWorks is that of "Performance". Every employee & mechanic are clearly communicated of their KPIs and are measured on weekly & monthly basis. Every small step which brings us to closure to our vision & mission, is celebrated. Recruitment: GarageWorks focusses on candidates who (1) are result oriented and motivated by a performance driven approach; (2) are willing to innovate the customer experience to imbibe 'Convenience', 'Fairness', 'Trust', 'Accountability';(3)are willing to work in a fast-paced environment in autonomous conditions Recognition: For mechanics: GarageWorks is a highly performance centric company. Mechanics are qualitatively rated every month on basis of the customer ratings & on-time performance (the industry operates on productivity, revenue based approach) For employees: OKR reviews are conducted weekly and best performances are recognised every month. Weekly team sessions (dinners) are regular where each team member is given a platform to suggest/redefine existing practises.