Reporting & Dashboards: Define key metrics to measure customer interaction success and develop reports for these metrics that will allow for data-driven decision making.
Customer Journey Maps: Created process maps for key customer interactions (e.g., billing, payment, dispute resolution), noting friction points and opportunities to increase equity and accessibility.
Developed an Integrated Health, Education, and Workforce Framework – Designed a comprehensive, cross-sector framework that aligns healthcare access, workforce development, and data infrastructure into a coordinated system.
Completed a Systems Alignment and Gap Analysis – Produced a detailed assessment identifying ga...
