Jobs at FreedomPay

• Design, build, test, deploy, and maintain scalable data pipelines, transformations, and data models on Snowflake.
• Develop and productionize AI and machine learning solutions using Snowflake Cortex AI, including AI agents, retrieval and search experiences, and external-facing applications.

• Define and evolve our enterprise observability vision, standards, principles, and roadmap, using strategic thinking and sound judgment to align technical direction with business needs.
• Lead the implementation, optimization, and adoption of Dynatrace SaaS and its latest platform capabilities across the enterprise.

• This position participates in an engineering escalation on‑call rotation.
• This position is a hybrid role, with occasional on‑site work in the Philadelphia area (must be currently local to Philadelphia, relocation assistance not available)

• Lead, mentor, and develop a team of Technical Support Analysts, fostering a culture of accountability, collaboration, and customer service excellence.
• Manage day-to-day support operations, ensuring service levels and customer expectations are consistently met.

• Administer and maintain Snowflake accounts across development, QA, UAT, production, and disaster recovery environments.
• Support environment consistency across Snowflake accounts, including configuration alignment, controlled access separation, and operational readiness.

• This position participates in an engineering on-call rotation and provides after-hours support for production issue escalations on a rotational basis.
• This position is based in the Philadelphia area with a hybrid schedule. Remote arrangements may be considered for exceptional candidates, with occasional travel to Philadelphia required.

• Lead the evaluation, design, and implementation of AI/ML solutions, integrating models (e.g., LLMs, predictive analytics) into enterprise applications to improve efficiency and decision-making
• Design, develop, support and maintain integrations using Boomi and Celigo, enabling seamless data synchronization between NetSuite and external system

• Work within the Agile Scrum team to create stories, tasks, estimates, and delivery each Sprin
• Analyze requirements and translate specifications into system designs

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver...

• Lead, mentor, and grow a team of Sales Engineers, fostering a culture of technical excellence, curiosity, and client focus.
• Define team structure and career development frameworks to scale the function in line with business growth.

• Partner with Product to understand customer and platform requests
• Participate in technical discovery and effort estimation

• Possess and demonstrate fantastic organizational, time management, conceptualization, communication, and problem-solving skills.
• Deep understanding of architectural design patterns, their strengths and weaknesses, and when it’s appropriate to use them end to end, ensuring measurable success criteria and timely stakeholder communication.

• Monitor network performance and respond to alerts and incidents
• Troubleshoot network, hardware, and software issues through resolution

• Build and maintain dashboards, recurring reports, and ad-hoc analyses focused on pipeline, performance, and ROI.
• Analyze campaign data to find trends, insights, and opportunities for optimization.

• Design, develop, and optimize relational database objects and data models using Microsoft SQL Server and Snowflake.
• Build and maintain scalable ETL/ELT pipelines for batch and streaming data using tools such as SSIS and cloud-native solutions.

• Design, develop, and optimize relational database objects and data models using Microsoft SQL Server and Snowflake.
• Build and maintain scalable ETL/ELT pipelines for batch and streaming data using tools such as SSIS and cloud-native solutions.

• Manage and administer Firewalls including Palo Alto, Azure Firewall, and Cisco ASA
• Deploy, configure, and troubleshoot firewall rules, object-groups and IP Groups

• Develop well-structured, thoroughly commented software solutions to deliver complex integrations and solve technical challenges in support of FreedomPay’s Commerce Platform.
• Maintain and enhance solutions, ensuring reliability, security and scalability.

• Lead the configuration, deployment, and management of Microsoft Intune for device compliance, application deployment, and endpoint security.
• Administer and optimize Azure services including virtual machines, identity management, and resource groups.