Own the analytics and performance reporting for the Grocery channel — delivering weekly, monthly, and ad hoc scorecards that support Harry’s, Flamingo, Lume, and Mando
Build and maintain best-in-class selling stories grounded in syndicated data (Circana/Nielsen), retailer POS, and internal reporting — synthesizing the "so what" and "why" behind the headlines to influence merchant conversations and internal planning
Manage new tooling from pilot through mass production, develop secondary tooling for supply chain capacity, and optimize/standardize manufacturing processes using SPC and quality data.
Own qualification and inspection plans (IQ, OQ, PQ) for both hard and soft product packaging, including fill-line qualification at third-party manufacturers.
Own the end-to-end customer service experience across Harry’s and Flamingo, ensuring every customer touchpoint feels thoughtful, personal, and exceptional.
Set a bold, clear vision for what a world-class CX function looks like—and lead the team toward it.
