Jobs at Five9

• Incident response. Own incidents end to end: scoping, containment, forensics, write-up, and remediation follow-through.
• Detection engineering. Write, tune, test, and retire detections. Detection content is version controlled, reviewed, and measured on outcomes rather than alert volume.

• Own the design, delivery, and continuous improvement of global sales onboarding — across AMER and International
• Set and track ramp metrics — including pipeline build, time to first deal, time to full productivity, and new hire attainment against plan.

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

• Design visually compelling assets across a variety of channels, including web, social media, presentations, print materials, and event collateral (including booth and kiosk design)
• Collaborate closely with content, marketing, and cross-functional teams to develop campaign visuals that align with strategic goals and reinforce brand identity

• Strong software development background. Experience working with end-to-end tool chains including project definition and organization, source control, linting, test automation.
• Recent experience with Jira, Confluence, Visual Studio Code, Git.

• Design and implement multi-tenant OpenStack infrastructure aligned with open community standards, including network service isolation and tenant-aware resource scheduling.
• Automate the provisioning, lifecycle management, and configuration of OpenStack services and supporting components using Ansible, Terraform, or Pulumi.

• Implementand support large scale DNS Architecture that stretches private & public cloud across multiple regions.
• Implement and support Infoblox DDI solutions (DNS, IPAM, DHCP), Cloudflare DNS management, Google & AWS DNS services.

• Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology.
• Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).

• 12-Factor Application Modernization (Primary Focus)

Rapidly audit and refactor existing internal tools and services to strictly comply with 12-factor application principles — configuration via environment, stateless processes, explicit dependency declarations, disposability, and dev/prod parity.
Own end-to-end delivery of modernized services: back-end APIs (Go/Python) paired with clean, functional front-end interfaces (React or Vue) that surface platform data and controls to internal users.
Decompose monolithic or ad-hoc scripts into properly structured, independently deployable services with clearly defined interfaces.

• Designing and implementing new data center infrastructure, optimizing for performance and scalability, ensuring security, and planning for future growth
• Build, manage and maintain company’s infrastructure in global data centers

• Designing and implementing new data center infrastructure, optimizing for performance and scalability, ensuring security, and planning for future growth
• Build, manage and maintain company’s infrastructure in global data centers

• Participate in projects for new Network Product offerings and Network Operation improvements
• Integrate business partners and acquisitions into a supportable design

• Subject Matter Expert (SME): Serve as the company’s primary authority on complex US GAAP matters, with a deep focus on SaaS industry standards, including Business Combinations (ASC 805), Leases (ASC 842), Debt & Equity (Convertible Bonds, Accelerated Share Repurchases), and Consolidations.
• Complex Transaction Advisory: Lead the research, evaluation, and resolution of significant, non...

• Strategy & Leadership • Own and execute the multi-year strategy and roadmap for global IT infrastructure and operations, aligned to Five9’s business priorities and growth plans. • Serve as a key member of the CIO’s leadership team; contribute to enterprise IT strategy, budget planning, and organizational design. • Build, develop, and retain a high-performing global team of IT leaders, managers, engineers, and administrators across multiple geographies. • Establish a culture of operational excellence, accountability, continuous improvement, and customer service to internal stakeholders. • Partner with the CISO and Security leadership to ensure infrastructure design, identity controls, and operational practices meet Five9’s security and compliance obligations.

• Define and drive the end-to-end product vision and strategy for Five9's Workforce Engagement portfolio — encompassing AI-driven Quality Management and Workforce Management — aligning with company objectives and market opportunities
• Own the product roadmap across QM and WFM, balancing innovation with customer needs, competitiv...

• Strategy & Product Lifecycle Management: Define the product roadmap and strategic direction for AI innovations within the Agent Assist portfolio. Oversee the end-to-end product lifecycle, driving initiatives from initial concept through to successful market launch and continuous iteration.
• Cross-Functional Collaboration: Partner closely with Engineering, Data Science, and Product De...

• Lead the architecture and design of enterprise compute and hypervisor platform solutions across hardware, OS, virtualization, cloud orchestration, and container orchestration layers
• Define standards and automation frameworks for bare metal provisioning and lifecycle management

• Define and drive the end-to-end product vision and strategy for Five9's integration with Google GECX aligning with company objectives and market opportunities
• Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility

• Market Evangelism & Customer Engagement

Act as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions.
Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach.
Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI.
Continuously identify new opportunities where proactive engagement keeps Five9’s solutions relevant.