Jobs at Firefly Health

• Work closely with member operations leadership to define KPIs that measure team performance and capacity, you will also work closely with teams across the company that support member operations.
• Identify opportunities to drive operational improvements in how this team delivers care as we scale, work with leadership and front-line clinicians and operators to see these opportunities through to measurable outcomes.

• Become an expert in Firefly’s network of specialists, lab, radiology, and digital health partners in each geography
• Assist patients when a referral is needed; provide concierge-level white-glove service throughout the referral process

• Drive full stack marketing efforts across brand, demand generation, member growth, and product marketing
• Build and manage a high-functioning B2B and B2B2C (Member Growth) team across multiple disciplines and levels, including inside sales

• Provide unparalleled access to our patients

Evaluate Firefly patients via video visits
Create longitudinal care plans by working with each patient to generate a list of goals and associated tasks
Support our NP and RN teams to triage new complex complaints

• Evaluate Firefly patients via video visits

• Build and deploy the New Product Source of Truth for enhanced information sharing of Firefly’s products with cross-functional partners, including market overviews, product suite information, and more
• Document and deploy product decisions and changes and share out with the team

• Drive day to day management of pricing function of our current product portfolio, working alongside our external vendors, Product, Sales, Legal, Operations, and Customer Success teams
• Develop and execute a tactical plan and workflow for pricing new product offerings

• New patient onboarding

Conduct initial visits with Firefly patients via video visit
Create longitudinal care plans by working with each patient to generate a list of goals and associated tasks

• Conduct initial visits with Firefly patients via video visit

• Own the overall content strategy approach and understand deeply how the content strategy supports larger brand and business goals, in tandem with the content leads on the marketing, design, product, and member experience teams.
• Reflect, sharpen and amplify the Firefly brand and expertise of all Firefly team members throug...

• Ensure that problems are clearly defined, business requirements are being met, and that work is prioritized in a value-centric manner
• Work with leadership to define the KPIs and strategic direction for your area of responsibility, and be accountable for the success of your workstreams

• Partner with (and literally sit next to) our clinical and product teams to design and build technology that powers intelligent, personalized care
• Build beautiful mobile and web applications that make world-class care accessible and engaging for our patients